Effective Date: January 1, 2025
At Arc Heaven Studio, we strive to deliver exceptional architecture and interior design services that exceed your expectations. This Refund Policy outlines the terms and conditions regarding refunds and cancellations for our design services.
Understanding Our Service Nature
Architecture and interior design services are professional consulting services that involve creative work, time investment, and customized solutions. Unlike physical products, design services cannot be “returned” once delivered. Our refund policy reflects the nature of these professional services.
Payment Structure and Refund Terms
Advance Payment (30% of total project cost):
- Refundable Period: Full refund available within 48 hours of payment if no design work has commenced
- Partial Refund: 50% refundable within 7 days if initial consultation and site visit have been completed but design concepts are not yet developed
- Non-Refundable: After design concepts are presented and client feedback is received
Design Development Payment (40% of total project cost):
- Refundable Conditions: Refund available only in cases of proven service failure or if Arc Heaven Studio is unable to proceed with the project
- Design Ownership: All design concepts and materials remain property of Arc Heaven Studio until final payment completion
- Partial Delivery: Proportional billing applies for work completed if project is terminated mid-development
Final Payment (30% of total project cost):
- Project Completion: No refunds available after project completion and handover
- Final Adjustments: Minor adjustments and corrections included for 30 days post-completion
- Major Changes: Significant modifications requested after completion will incur additional charges
Circumstances for Refunds
Full Refund Scenarios:
- Arc Heaven Studio is unable to provide the contracted services due to internal capacity constraints
- Proven breach of contract terms by Arc Heaven Studio
- Failure to commence work within agreed timeline without valid reason
Partial Refund Scenarios:
- Project cancellation due to unforeseen client circumstances after work has commenced
- Mutual agreement to terminate project with proportional billing for work completed
- Client relocation or change in project requirements that make continuation impractical
No Refund Scenarios:
- Change of mind after design concepts are delivered and approved
- Client’s inability to obtain necessary permits or approvals
- Market changes affecting material costs or availability
- Third-party delays (contractors, suppliers, government agencies)
Cancellation Policy
Client-Initiated Cancellation:
- Early Stage: 15 days written notice required if project is in consultation phase
- Design Stage: 30 days written notice required if design development is in progress
- Execution Stage: 45 days written notice required if project execution has begun
Studio-Initiated Cancellation:
- Non-payment of dues as per agreed schedule
- Client non-cooperation affecting project progress
- Safety concerns or legal compliance issues
- Unreasonable demands or abusive behavior towards team members
Refund Process
Refund Timeline:
- Approved refunds will be processed within 15-20 business days from approval date
- Refunds will be credited to the original payment method used
- Bank charges or transaction fees, if any, will be deducted from refund amount
Required Documentation:
- Written refund request with reason for cancellation
- Copy of original agreement and payment receipts
- Any relevant correspondence regarding the project
Dispute Resolution
Internal Review: All refund requests will be reviewed by our senior management team within 7 business days.
Mediation: If agreement cannot be reached, we encourage mediation before pursuing legal action.
Professional Standards: We adhere to professional design industry standards and ethical practices in all refund decisions.
Special Circumstances
Force Majeure Events:
- Natural disasters, government regulations, or other uncontrollable circumstances may affect project timeline
- In such cases, project extension or mutual termination with proportional billing will be considered
- No penalties will be applied for delays caused by force majeure events
Material and Contractor Advances:
- Any advances paid to contractors or material suppliers on client’s behalf are non-refundable
- These amounts will be adjusted in final project billing
- Original receipts and documentation will be provided for transparency
Client Satisfaction Commitment
Quality Assurance: We are committed to delivering high-quality design services that meet professional standards.
Revision Policy: Reasonable revisions are included in our service to ensure client satisfaction.
Communication: We maintain open communication throughout the project to address concerns promptly.
Exceptions and Modifications
Custom Agreements: Specific refund terms may be negotiated and documented in individual project agreements.
Repeat Clients: Long-term clients may have different terms based on relationship and project history.
Large Projects: Projects above ₹10 lakhs may have customized refund terms based on complexity and scope.
Contact for Refund Requests
For refund requests or questions about this policy, please contact us:
Arc Heaven Studio Phone: +91 85533 00432 Email: info@archeavenstudio.com Address: [Business Address]
Refund Request Process:
- Send written request via email with project details
- Include reason for refund and supporting documentation
- Our team will review and respond within 7 business days
- If approved, refund will be processed within 15-20 business days
Policy Updates
This Refund Policy may be updated periodically to reflect changes in our services or legal requirements. Clients will be notified of significant changes. Current policy terms apply to all new agreements from the effective date.
This Refund Policy is designed to be fair to both clients and Arc Heaven Studio while recognizing the unique nature of professional design services. We encourage open communication to resolve any concerns before they require formal refund procedures.